Privacy Policy
Terms of Service Policy
Acceptable Use Policy

Privacy Policy

1 Overview

This Privacy Policy details how ISPAREX Pty Ltd, trading under ABN [Your ABN] ("The Supplier," "Us," "We"), handles the collection, storage, use, protection, and sharing of your personal data. This policy applies to our website and any related websites, applications, services, and tools (collectively, the "Website"). By accessing or using the Website, you consent to the practices outlined in this Privacy Policy regarding your personal information.

Without obtaining your explicit written consent, we will not sell, disclose, license, or rent your personal information to third parties for their marketing purposes.

We reserve the right to amend this Privacy Policy at any time by posting the updated terms on the Website. If substantial changes are made, we will notify you through our announcement board or other appropriate means. If you object to any modifications, you may close your account. Continued use of the Website after changes have been communicated to you or published on the Website implies your acceptance of those changes.

2 Definitions

"Personal Information" refers to any information that can identify a specific individual and includes your Information. Data that has been anonymised or aggregated in such a way that it cannot be used to identify a specific user, whether alone or in combination with other information, is not considered personal information.

3 Collection

We collect personal information in several ways, including:

(a) When you provide information directly to Us in person, by phone, or in writing (including electronic means via our communication tools or otherwise);

(b) When you visit and/or use the Website, where we record information sent by your computer, mobile device, or other access device; and

(c) From third parties such as our related entities, service providers, operators of linked websites, applications, and advertisements on the Website.

3.2 What We Collect

We collect the following types of personal information to provide you with access to and use the Website, and for purposes outlined in this Privacy Policy:

(a) Your name, user IDs and passwords, phone numbers, mobile numbers, email addresses, physical addresses, and other contact details;

(b) Financial information such as credit card or bank account numbers;

(d) Personal information based on your activities on the Website;

(e) Personal information you provide through discussion boards, correspondence, member information pages, disputes, or shared via other social applications, services, or websites;

(f) To the extent permitted by law, additional personal information provided by or obtained from third parties (such as credit bureaus), including navigation and demographic data and credit check information;

(g) Personal information to verify your identity or when we suspect that you are in breach of our Terms of Service, this Privacy Policy, or other Website policies (including your personal ID and your responses to any verification questions posed to you); and

(h) Data from your interactions with the Website and its content and advertising, including device identifiers, device type, geo-location information, connection details, page view statistics, traffic data, mobile network information, time, date, referring URL, operating system and browser type, ad data, IP address, and standard web log data.

This information is only linked to you personally if you have registered an account with the Website.

4 Use of Personal Information

Our principal purpose in collecting, storing, and using your personal information is to provide access to and use of the Website in a personalised, secure, and efficient manner. By using the Website, you consent to our collection, usage, storage, and sharing of your personal data for the following purposes:

(a) Operating the Website, generating content, and providing customer support and billing services (including updates and improvements);

(b) Delivering the services requested by you;

(d) Conducting surveys to evaluate use and satisfaction of our services;

(e) Generating statistics related to the Website;

(f) Detecting, investigating, and preventing potentially illegal acts or omissions, or violations of our Terms of Service, this Privacy Policy, or other policies;

(g) Enforcing our Terms of Service, this Privacy Policy, or other policies;

(h) Verifying information for accuracy or completeness (including by third-party verification);

(i) Combining or aggregating your personal information with information from third parties for the purposes detailed in this Privacy Policy;

(j) Contacting you via provided contact details (phone, mail, SMS, or email);

(k) Aggregating and/or anonymising your personal data so it cannot be used to identify you personally;

(l) Collecting fees, resolving disputes, identifying, testing, and resolving problems;

(m) Notifying you about the Website and updates periodically; and

(n) Providing you with general, targeted, or personalised marketing, advertising, and promotional notices, offers, and communications based on your preferences.

4.1 Opting Out

You may withdraw your consent to our collection, storage, use, and disclosure of your personal information per this Privacy Policy, although you may lose access to the Website or some of our services.

You can opt out of receiving marketing, advertising, and promotional notices, offers, and communications by contacting us in writing at the email address provided below.

4.2 Disclosure to Third Parties

Despite section 4.2, you agree that we may disclose your personal data to:

(a) Enforce our Terms of Service, this Privacy Policy, and other policies;

(b) Comply with applicable laws, governmental requests, or legally binding court orders;

(d) Protect any person's rights, property, or safety;

(e) Our directors, staff, contractors, professional advisers, and related entities;

(f) Outsourced service providers assisting Us, such as IT providers and marketing advisers (for fee collection, fraud investigations, and Website operations);

(g) Third parties you explicitly ask us to share your personal information with;

(h) Credit agencies (concerning missed and late payments, defaults, or breaches on your account); and

(i) Entities we propose to merge with or be acquired by, requiring that the new entity adheres to this Privacy Policy.

5 Use of Cookies

(a) We, or a third-party service provider, may use cookies (small files that stay on your computer or device until they expire or are deleted) to provide you with services, improve performance, and enhance your Website experience.

(b) Cookies may collect and store personal information as described in this Privacy Policy. You can adjust your browser settings to disable cookies; however, this may limit the range of services we can provide.

(c) You may encounter third-party cookies over which we have no control or authorisation. We are not responsible for the use of such cookies.

(d) The Website may link to third-party websites and applications ("Linked Sites") which may collect personal information. We recommend reviewing the privacy policies of these Linked Sites before providing any personal data.

6 No Spam, Spyware, or Spoofing

(a) Engagement in spam, spyware, or spoofing activities is strictly prohibited.

(b) Using the Website or our tools (like posting a brief, proposal tool, or Q&A messaging tool) to send, upload, distribute spam, viruses, or malicious content is prohibited.

(d) We may use or employ third-party services to scan and filter messages for spam, viruses, phishing, and other malicious activities.

(e) To report spam, spyware, or spoofing activities, please contact us at the address below.

7 Accessing and Amending Your Personal Information

(a) Protect any passwords with unique characters and do not share it with any third party. If you lose control of your password or personal information, you may be held responsible for all actions taken under your account. Notify Us and change your password immediately if you suspect it has been compromised.

(b) You can access and amend much of your personal information by logging into your account. Ensure your information is accurate and current. Generally, We do not make amendments on your behalf.

8 Storage and Security

(a) We store and process your personal information on servers located within Australia. By using our services, you consent to the transfer and storage of your information on these servers, maintained by our providers.

(b) We have implemented technical and security measures to protect your personal data. However, these measures do not guarantee against all risks of loss, misuse, unauthorised access, disclosure, and alteration.

9 Account Closure

(a) Upon your request, we will close your Website account as soon as reasonably feasible.

(b) We may close, terminate, or deactivate inactive accounts or accounts used in violation of our Terms of Service, Privacy Policy, or other policies.

(c) Personal information from closed accounts will generally remain on the Website but will be inaccessible as quickly as possible.

(d) We may retain your personal information if necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce policies.

10 Information Sharing with Social Media

We may offer services allowing you to share public aspects of the Website with social media platforms such as Google Plus, Twitter, LinkedIn, Facebook, and others.

11 Contact Us

For any questions regarding this Privacy Policy, or if you wish to make a complaint, contact the Privacy Manager at:

ISPAREX Pty Ltd

Email: admin@isparex.com.au

Terms of Service Policy

Terms of Service

These Terms of Service govern your use of the website located at https://www.isparex.com.au and any related services provided by ISPAREX Pty Ltd.

By accessing https://www.isparex.com.au, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by ISPAREX Pty Ltd.

We, ISPAREX Pty Ltd, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 24 July 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
Remove any copyright or other proprietary notations from any materials and software on this website;
Transfer the materials to another person or “mirror” the materials on any other server;
Knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service ISPAREX Pty Ltd provides;
Use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
Use this website or its associated services in violation of any applicable laws or regulations;
Use this website in conjunction with sending unauthorised advertising or spam;
Harvest, collect, or gather user data without the user’s consent; or
Use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained on this website are owned by or licensed to ISPAREX Pty Ltd and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by ISPAREX Pty Ltd at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.

Liability

Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, ISPAREX Pty Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall ISPAREX Pty Ltd or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if ISPAREX Pty Ltd or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use, and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. ISPAREX Pty Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

ISPAREX Pty Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by ISPAREX Pty Ltd of the site. Use of any such linked site is at your own risk and we strongly advise you to conduct your own investigations concerning the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Australian Capital Territory. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Acceptable Use Policy

Acceptable Use Policy for ISPAREX Pty Ltd

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by ISPAREX Pty Ltd under any ongoing agreement. It is designed to safeguard us, our customers, and the broader Internet community from any unethical, irresponsible, or illegal activity.

Customers of ISPAREX Pty Ltd found engaging in activities prohibited by this acceptable use policy may be subjected to service suspension or account termination. In severe cases, we may be legally required to report such activities to the appropriate authorities.

This policy was last updated on 24 July 2024.

Fair Use

Our facilities are provided with the expectation that your usage aligns with standard "business as usual" activities, as outlined in our offer schedule. If we consider your usage to be excessive, additional fees may be imposed, or capacity may be restricted.

We stand against all forms of abuse, discrimination, rights infringement, or any action that harms or disadvantages any individual, group, or resource. We expect our customers and, where applicable, their users (“end-users”) to utilise our Products with a similar ethos.

Customer Accountability

We consider our customers responsible for their own actions as well as the actions of those who use our Products with their authorisation. This responsibility also extends to anyone using our Products without authorisation due to the customer’s failure to implement reasonable security measures.

By accepting our Products, customers agree to ensure compliance with this policy on behalf of anyone utilising the Products as their end users. Complaints regarding the behaviour of customers or their end users will be directed to the nominated contact for the related account.

If a customer, their end user, or anyone using our Products due to the customer violates this acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself without notice, or take necessary remedial or preventative action. To the extent permitted by law, no credit will be provided for service interruptions resulting from any policy violations.

Copyright Infringement and Access to Unauthorized Material

Our Products must not be used to transmit, distribute, or store any material that violates applicable laws. This includes, but is not limited to:

Material protected by copyright, trademark, trade secret, or other intellectual property rights used without proper authorisation.
Material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create, or publish through our Products, and for securing legal permission to use any works included in such material.

SPAM and Unauthorised Messaging Activity

Our Products must not be utilised for sending unsolicited bulk or commercial messages ("spam") in violation of applicable laws and regulations. This includes, but is not limited to, sending spam, soliciting responses to spam sent from other service providers, and collecting replies to spam sent from other services.

Our Products must not be used for operating unconfirmed mailing lists or telephone number lists (“messaging lists”). All messaging lists must be “confirmed opt-in” with express permission verifiable for the lifespan of the list. Usage of purchased third-party email lists, number lists, or databases for spam or unconfirmed messaging is prohibited.

This policy applies to messages sent using our Products or via any network referencing a site hosted by our Products sent by the customer or anyone on their behalf.

Unethical, Exploitative, and Malicious Activity

Our Products must not be used to advertise, transmit, or make available any software, product, or service designed to violate this policy or the acceptable use policies of other service providers. This includes, but is not limited to, facilitating spam or engaging in unauthorised network activities such as sniffing, pinging, spoofing, flooding, mail-bombing, and denial-of-service attacks.

Unauthorised access to accounts or resources (e.g., “hacking,” “cracking,” “phreaking”) and introducing viruses or malicious code into our systems are strictly prohibited.

Our Products must not be used to harass others, including but not limited to, engaging in denial-of-service attacks, hate speech, advocacy of racial or ethnic intolerance, or any activity meant to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.

Other unethical activities include:

Obtaining services from us or any other provider with the intent to avoid payment.
Unauthorised access, alteration, or destruction of any information about our customers or end-users.
Interfering with other customers’ or authorised individuals' use of our facilities and network.
Publishing or transmitting violent, child pornography, or health and safety-threatening content.
Violating consumer protection laws.
Violating personal privacy.

Our Products must not be used by persons or entities involved in or suspected of activities related to illegal gambling, terrorism, narcotics trafficking, arms trafficking, the proliferation of weapons of mass destruction, or any affiliation supporting such activities.

Unauthorised Use of ISPAREX Property

Impersonating ISPAREX, misrepresenting a business relationship with ISPAREX, or claiming ownership of ISPAREX property for fraudulent purposes is prohibited.

About this Policy

This policy details a non-exhaustive list of activities and intentions deemed unacceptable and incompatible with our standards.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will become effective on the earlier of:

The date the customer uses our Products after we publish the revised version.
30 days after publishing the revised version on our website.

Privacy Policy Terms of Service Policy Acceptable Use Policy